Refund Policy

At Sure Garage Doors Ltd., we stand behind the quality of our work and aim for complete customer satisfaction. Please review our refund policy below:

 

1. Service Refunds

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• Completed Services Are Non-Refundable. Once a service has been performed (e.g., repair, installation, adjustment), refunds are not provided unless there is a proven issue with workmanship or defective parts installed by us.

• If you are unsatisfied with the service, please contact us within 7 days of the service date, and we will do our best to address and resolve the issue.

 

2. Product Returns (Parts & Openers)

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• Refunds or exchanges may be available for unused, unopened items purchased through us (e.g., garage door openers or accessories), within 14 days of purchase.

• A restocking fee may apply, depending on the supplier’s return policy.

 

3. Deposits & Cancellations

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• Deposits for custom door orders or large jobs are non-refundable once the order is placed.

• Cancellations made within 24 hours of scheduled service may be subject to a service call fee.

 

4. Warranty Service

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• Issues related to faulty parts or workmanship may be covered under our warranty policy and will be addressed at no extra cost during the warranty period.

 

5. Contact Us

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If you have any questions or concerns about our refund policy, please contact us:

Sure Garage Doors
Phone: 236-509-7744
Email: info@suregaragedoors.com